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FAQ

HOW DO I BECOME A MEMBER?

Individuals can sign up through either the Sky Premium website, by calling our customer service team and/or at our events.

IS THERE ANY AGE LIMIT TO BECOME A MEMBER?

You must be 18 years old and above to join.

HOW MUCH IS THE MEMBERSHIP FEE?

It is a yearly fee of SGD$1200 payable upfront and is not refundable.

CAN I CANCEL MY MEMBERSHIP?

Members can cancel their membership anytime however please note our fees are not refundable.

WHAT ARE THE BENEFITS?

Please contact our Membership Service Team or refer to our privileges pages on our website for more information.

HOW DO I ACTIVATE MY MEMBERSHIP?

Upon successful registration and payment, you will receive your login details via email to access our Members’ services. Your Membership welcome kit will be delivered within 2 weeks.

CAN I PURCHASE THE MEMBERSHIP AS A GIFT?

Yes, please contact Membership Service Team for further assistance.

WHAT IS SKY PREMIUM ESTORE?

The Sky Premium eStore is an online store exclusive to Sky Premium members. Members can purchase items from 3 categories — The Time, The Direct and The Selection — via our members’ website or app.

WHAT ARE THE TIME, THE DIRECT AND THE SELECTION?

The Time: Extraordinary Limited-Time Deals

These flash sales include a wide array of fashion products, from seasonal goods to highly sought-after items!

The Direct: Premium Imported Products at Wholesale Prices

This category features a selection of freshly-imported foods such as seafood, seasonal vegetables and fruits, premium meats, as well as Japanese whiskey and wine. You can enjoy your favourite imports at the best prices; Sky Premium secures bulk order rates and transfers rewards back to our members.

The Selection: Best Quality Selection

Here, you’ll find an ever-growing catalogue of in-season and off-radar items. Our team tastefully curates unique and limited pieces from quality brands that let you stand out from the crowd.

ARE NON-MEMBERS ABLE TO MAKE A PURCHASE VIA THE ESTORE?

The eStore is an exclusive privilege for our members. Learn how to enjoy Sky Premium’s membership benefits.

DO YOU HAVE A PHYSICAL STORE?

Sky Premium introduces new products via our members’ website and app. We don’t have a physical store.

WHAT BRANDS ARE AVAILABLE ON THE TIME?

Sky Premium works with a variety of brand partners. We bring in both popular, established brands and unique, off-radar brands to give our members the luxury of choice.

WHY ARE THE TIME PRICES LOWER THAN RETAIL STORE PRICES?

Sky Premium secures our merchandise straight from wholesale sources. Our products are 100% authentic and brand-new, and we transfer the profits back to our members.

HOW LONG DOES THE TIME'S FLASH SALE LAST?

Flash sales last 60 hours from Sunday 9am to Tuesday 9pm. Act fast to secure your favourite buys!

HOW DO I EARN SKY DOLLARS?

As a member, you can collect Sky Dollars each time you make an eStore purchase or hotel booking. For eStore purchase, you will be able to see the Sky Dollars earned for your purchase order upon checkout. For hotel booking, our membership services team will be recording your Sky Dollars and you will receive your Sky Dollars within 7 working days after the completion of your trip.

WHAT IS THE CONVERSION RATE FOR SKY DOLLARS?

1 Sky Dollar equals the value of SGD 1.

 

Should you require any further assistance, please contact our membership service team.