Back to top

FAQ

WHAT IS SKY PREMIUM ABOUT?

Sky Premium is an invite-only community built around collective values, shared practices and thoughtful live events. Our unique lifestyle programme empowers members to CONNECT, GROW, HAVE FUN and MAKE AN IMPACT.

We provide convenience for busy, discerning global citizens who share a passion for the good life. Our community enjoys an all-access pass to impossible-to-book restaurants, special experiences, expert masterclasses and first-class privileges.

Our members enjoy access to a luxury eco-system that brings together exclusive experiences, services and products from our global network of brand partners and luxury providers. With our convenient mobile app and online portal, members can easily discover expert insights, purchase hard-to-find items and make bookings for curated experiences.

For more information you may provide us with your Full Name, Contact no. and email address for us to contact you.
https://www.skypremium.com.sg/sg/contact

HOW DO I BECOME A MEMBER?

Membership is on a By-Invitation basis only. Interested parties may submit their application for review here: https://www.skypremium.com/sg/forms/ifom.php.

IS THERE ANY AGE LIMIT TO BECOME A MEMBER?

You must be 21 years old and above to join.

HOW MUCH IS THE MEMBERSHIP FEE?

For annual subscription fee is S$1200, while monthly subscription fee is S$129.

CAN I CANCEL MY MEMBERSHIP?

Members can cancel their membership anytime however please note our fees are not refundable. If you wish to terminate your Membership, you may do so by providing 1 month notice via email to Sky Premium.

WHAT ARE THE BENEFITS?

Please contact our Membership Service Team or refer to our privileges pages on our website for more information.

HOW DO I ACTIVATE MY MEMBERSHIP?

Upon successful registration and payment, you will receive your login details via email to access our Members’ services. Your Membership welcome kit will be delivered within 2 weeks.

CAN I PURCHASE THE MEMBERSHIP AS A GIFT?

Yes, please contact Membership Service Team for further assistance.

WHAT IS SKY PREMIUM ESTORE?

The Sky Premium eStore is an exclusive online store for Sky Premium members. Members can purchase specially curated items from 2 categories — The Time and The Direct — via our members’ website or app.

WHAT ARE THE TIME, THE DIRECT?

The Time: Extraordinary Limited-Time Deals

Expect flash sales on an array of lifestyle collections from seasonal arrivals to luxury fashion statements.

The Direct: Premium Imported Products at Wholesale Prices

Discover a selection of freshly imported delicacies of every shape and taste including seafoods, seasonal fruits and vegetables from Tokyo’s Toyosu Market —the world’s largest wholesale fish market—as well as Japanese whiskey and wine.

Enjoy your favourite imports at the best price. Sky Premium secures bulk order rates and transfer rewards back to our members.

ARE NON-MEMBERS ABLE TO MAKE A PURCHASE VIA THE ESTORE?

The eStore is an exclusive privilege for our members.

DO YOU HAVE A PHYSICAL STORE?

Sky Premium introduces new products via our members’ website and app. We don’t have a physical store.

WHAT BRANDS ARE AVAILABLE ON THE ESTORE?

Sky Premium works with a variety of brand partners. We bring in both popular, established brands and unique, off-radar brands to give our members the luxury of choice.

WHY ARE YOUR PRICES LOWER THAN RETAIL STORE PRICES?

Sky Premium secures our merchandise straight from verified wholesale sources. Our products are 100% authentic and brand-new.

HOW LONG DOES THE FLASH SALE LAST?

Our eStore flash sales are regularly updated with different selections of products.

HOW DO I EARN SKY DOLLARS?

As a member, you can collect Sky Dollars each time you make an eStore purchase or hotel booking. For eStore purchase, Sky Dollars will be credited into your account after 3 working days upon order completion. For hotel booking, our membership services team will be recording your Sky Dollars and you will receive your Sky Dollars within 7 working days after the completion of your trip.

WHAT IS THE CONVERSION RATE FOR SKY DOLLARS?

1 Sky Dollar equals the value of SGD 1.

 

Should you require any further assistance, please contact us through https://www.skypremium.com.sg/sg/contact