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Legal

Thank you for visiting http://www.skypremium.com.sg (“the Website”). The following documents contain important information, rules and conditions pertaining to your general use of the website, membership services, and how your private information might be handled. Please read them carefully. As the following documents may be changed from time to time by Sky Premium International (“Sky Premium”), please check them regularly.

General Terms of Use

Use of Website will be governed by these Terms of Use (“TOU”)

  1. Your general use of the Website is subject to this TOU. Please note that by visiting, accessing, and using this Website, you will be deemed to have accepted the TOU and to be legally bound by the TOU. If you do not agree to the TOU, please do not visit, access, and/or use this Website.
  1. The TOU may be changed from time to time at the sole discretion of Sky Premium, and your continued use of the Website shall constitute acceptance of the TOU as may be revised from time to time. As such please regularly check the TOU.
  1. The use of specific parts of the Website and/or specific services found in the Website may be subject to further specific terms and conditions.

Ownership of Website and materials on Website

  1. This website is owned and maintained by Sky Premium.
  1. All materials on this Website (including information, images, videos, and text) (the “Materials”) are subject to copyright, trade mark, and other forms of intellectual property rights, and belong to either Sky Premium or their respective intellectual property right owners.
  1. You may only use the Materials, to the extent that the Materials are necessary for accessing the Website and the services provided on the Website by Sky Premium.
  1. You must first obtain the written permission of Sky Premium before you:
  1. Reproduce, republish, post, transmit, or otherwise distribute the Materials in any way.
  1. Modify or use the Materials for any purpose other than accessing this Website and the services provided on the Website by Sky Premium.
  1. The reproduction, republishing, posting, transmission, distribution, modification, or unauthorized use of the Materials will be a violation of the owner of the copyright and/or other intellectual property rights. You may face civil and/or criminal liability for such a violation.

Privacy

  1. The privacy of your personal information is important to us. Please carefully read this Website’s Privacy Policy.

Access to the Website and Content of the Website

  1. This Website may occasionally be taken off-line as and when deemed necessary by Sky Premium (including, but not limited to, for the purposes of website maintenance). Sky Premium may also at any time also deny or restrict access to this Website, without the need to provide any notice or reasons whatsoever for the denial or restriction.
  1. Sky Premium does not make any warranty that the Website shall always be accessible to you, or that your access will be error-free, uninterrupted, or that the Website and any files or other data downloaded from the Website will be free of all viruses and other harmful software.
  1. The Materials provided on this Website are provided on an “as is” basis, and Sky Premium does not, to the full extent permitted by law, make any warranty (express or implied) that the Materials are accurate, timely, merchantable, and/or fit for any particular purpose.  Sky Premium may change any or all of the Materials without any notice.
  1. Sky Premium will not be responsible for any damage that you may suffer as a result of the use of this Website and the Materials, including any inability to access the Website, any reliance on the accuracy of the Materials, and any viruses or harmful software acquired as a result of accessing the Website and the Materials. 

Permitted use of this Website

  1. You may use this Website solely for viewing and accessing the services provided by Sky Premium on the Website. Any other unauthorized use may be denied or restricted by Sky Premium. This shall include, but is not limited to:
  1. the use of any computer program, algorithm or methodology (whether automated or manual), to access, copy, compile information, monitor any part of this Website, or to bypass the security measures of the Website.
  2. the transmission via or through the Website of any information, data, text, images, files, links, or software other than those in connection with the authorized use of this website and/or where required pursuant to a specific request from Sky Premium.
  3. the introduction to the Website of any virus, malicious programs, and/or harmful code (howsoever named).
  4. the impersonation via this Website of any person, including other registered users or an employee of Sky Premium.
  5. the violation of any personal or propriety right.
  6. acts of misrepresentation and/or fraud. 
  1. Sky Premium shall have the right at all times to delete or edit all material which it deems to come under one of the matters set out at paragraph 14 above, or that which is otherwise in appropriate.

Communication with Sky Premium

  1. If you have any queries or complaints please call 6533 0000 or email asksg [at] skypremium.com.sg. Alternatively, you can write to Sky Premium International Pte Ltd 1 Raffles Place Tower 2 #38-61 Singapore 048616.
  1. When communicating with Sky Premium, you shall not post, transmit, or otherwise send any of the matters set out at paragraph 14 above, and shall further not post, transmit or otherwise send:
  1. Libellous, obscene, abusive, or otherwise unlawful content;
  2. Advertisements;
  3. Personal and/or confidential information which you are not authorized to post, transmit or otherwise send;
  4. Spam;
  5. Material which infringes Intellectual Property Rights; and
  6. Information and/or material of a similar nature to the above.

Third-Party hyperlinks on this Website

  1. This Website may contain hyperlinks to third party websites that are not owned by Sky Premium. These hyperlinks are provided purely as a matter of convenience, and unless specifically stated otherwise, Sky Premium is not affiliated with and does not endorse these third-party websites. Sky Premium is not responsible for any damage you may suffer as a result of accessing these third-party websites, or using or relying on any content, products or services of these third-party websites. You are responsible for familiarizing yourself with the terms and conditions of use of these third-party websites.

Links to this Website

  1. You may provide a hyperlink to this Website on other websites. Unless otherwise agreed to between you and Sky Premium, such hyperlinks do not amount to any form of association with, endorsement of, or affiliation to such other websites on the part of Sky Premium. Unless otherwise agreed to, you shall not provide hyperlinks to this Website in a manner that suggests (whether expressly or implied) that Sky Premium is associated to, endorses, or is affiliated to the other website.
  1. Sky Premium reserves the full discretion to disable and or block (as may be necessary) any links to the Website.
  1. You shall not send email invitations to visit the Website to persons whom you do not know, or who are unlikely to recognize you.

 

Membership Terms and Conditions

Membership services available on https://www.skypremium.com.sg/sg/member/ (the “Website”) subject to General Terms of Use (“TOU”)

Your general use of the Website is subject to the TOU. Please read the TOU carefully. Membership services which are offered on this Website shall also be subject to the TOU.

A. Membership Application

  1. Some parts of the Website will only be available to members (“Members” and each, a “Member”). Interested parties (“Applicants”) may submit a membership application for review, via an "Interest Form" (IFOM) to become a Member here: https://www.skypremium.com.sg/sg/ifom/form.php or https://promo.skypremium.com.sg/thegoodlife. After a review process  , the applicant will be sent an "On-Boarding Form" (OFOM) to select the preferred membership payment plan (ANNUAL or MONTHLY) for sign-up. The applicant shall provide his/her credit card details in the OFOM for Sky Premium to process payment. Please note that membership (“Membership”) will be granted, and you shall be deemed a Member, only upon successful payment of the applicable Membership fee.
  1. Your submission of an IFOM and OFOM to become a Member indicates your offer to become a Member upon these Membership Terms and Conditions (the “T&Cs”) and the TOU applicable at the material time. Sky Premium reserves the sole and absolute right to accept such offer. If Sky Premium accepts such offer, we will notify you by sending an acceptance email to your registered e-mail address, upon which a binding agreement shall form between Sky Premium and you (the Member) upon these T&Cs. For avoidance of doubt, your submission of an application to become a Member shall be deemed as acceptance of these T&Cs and the TOU.
  1. The T&Cs may from time to time be amended by Sky Premium without notice to you, and your continued status as a Member shall be deemed to be acceptance of any such amendment. Sky Premium may, at its discretion, inform you of material changes to the T&Cs. If you disagree with the T&Cs and/or any amendments made thereto, please terminate your membership immediately. Details on how to terminate your Membership are provided at section C below.
  1. When you submit an IFOM and OFOM to become a Member, you warrant and represent that all information provided is accurate, complete, and current as of the date of the forms. Failure to do so may result in a rejection of your application, or where Membership has already been granted, the termination of your Membership, and/or the termination of any transaction involving Membership Benefits (defined below). Your responsibility to provide accurate information is a continuing obligation and you must notify Sky Premium in the event that any information provided by you has changed.
  1. The submission of the IFOM and OFOM shall also be deemed to be your consent to receiving all forms of communication from Sky Premium for matters relating to, and arising from, your membership.  

B. Membership Account

  1. Your Membership is personal to you. It is non-transferable and you may not use your Membership to obtain benefits on behalf of another person who is not a Member.  You are responsible for ensuring that no one else uses your Membership.
  1. Access to and use of the Members’ section of the Website via a username and password is reserved exclusively for Members. You are solely responsible for maintaining the confidentiality of your username and password and you agree to notify Sky Premium immediately if you believe that there has been any breach of security (e.g., the unauthorized use of your username and password). You shall not at any time disclose your password to any third party.
  1. If you have an annual  subscription, you will be issued a Membership card to allow you to access the various features of your membership. Whereas, if you have a monthly subscription, you will have a digital Membership card which will allow you to access the various features of your membership.  You agree that you will only use your Membership card for the purposes for which it is issued. You must notify Sky Premium immediately by e-mail if it is lost or stolen. The issuance of a replacement card by Sky Premium shall be subject to a replacement fee of $80.

C. Membership Fees, Terms, Upgrade/DowngradeChange of Subscription Plan, and Termination

  1. Members who opt-in to any of the subscription payment plans will continue to make recurring payments to access their membership. Upon Sky Premium’s acceptance of the OFOM, once the set-up (opt-in) is successfully completed on the Member’s credit card, payments shall be charged automatically to the primary credit card registered on the Sky Premium Membersite, until the Member initiates a cancellation to the subscription.
  1. Membership fees shall be communicated to you after review of your IFOM. The type of subscription plan and the corresponding fees will be selected by you when completing the OFOM. 
  1. All payments of Membership fees will be handled via credit card, in a manner in substance similar to Section G (Payments and Use of Credit Card) below.
  1. Your Membership fee is non-refundable. However, Sky Premium may at its sole discretion elect to refund your Membership fee in whole or in part depending on the circumstances relating to the termination of your Membership.

Membership Term

  1. "Membership Term" is the period of time in which you are a Member. Membership starts on the date of successful payment upon the submission of the OFOM. Members’ "Membership Account Status" shall only be updated to "Activated" when the "Invoice Status" is "Paid”, and the "Subscription Status" is "Active".  The date when the membership first becomes “Active” will be the “Anniversary Date” of the member (applicable for both monthly and annual types of membership).

Membership Conversion

  1. "Conversion" is used to describe a Member's intent to change from one membership subscription plan to another (i.e. Annual to Monthly or Monthly to Annual).
  1. For converting from monthly subscription to annual, the Member will have to make payment for the annual membership fees. Once payment is successful, the Membership will be changed to annual upon completion of the current term. Upon successful change, a Member may not initiate a new change or cancellation within the same membership term; it may only be from the anniversary date onwards.
  1. For converting from annual subscription to monthly, the monthly membership fee shall only be charged at the end of the member's current membership term(annual). Upon successful change, a Member may not initiate a new change or cancellation until the same membership term; it may only be from the anniversary date onwards.
  1. Upon receipt of payment of the applicable Membership fee, Sky Premium shall issue your Membership Card (if annual subscription plan) and other Membership documents (as may be necessary). For monthly subscription plan, Member will have a digital Membership card.

Cancellation/Termination

  1. Sky Premium reserves the absolute right to terminate or suspend your Membership (at its sole discretion) for any reason whatsoever, including but not limited to a breach of the T&C and/or where your Membership fee has remained due for a period of more than 7 calendar days.
  1. If you wish to terminate your Membership, you may do so by providing 1 month notice via email to Sky Premium.
  1. In the event that your Membership is cancelled/terminated, all provisions in the T&Cs pertaining to confidentiality, disclaimers, personal information, and indemnity and limitations of liability shall continue to apply. For the avoidance of doubt, the TOU shall continue to apply to your general use of the Website.

D. Membership Benefits

  1. As a Member, you will be able to access the Member Benefits (defined below) set out on the Website (including but not limited to discounts, preferential rates, and other perks). A dedicated membership hotline (during business hours) shall be provided to the Members for enquiries and booking of the services and benefits, the details of which shall be stated on the Website (Membersite). 
  1. “Members Benefits” shall include:
  1. Access to the eStore and the ability to purchase goods on the eStore (collectively “goods”). Please see Section E and/or the relevant parts of the Website for the specific terms and conditions on the use of the eStore.
  1. Access to services, including travel services provided by Sky Premium as a registered travel agent (collectively “services”). Please see the relevant part of these T&Cs and/or the relevant parts of the Website for the specific terms and conditions for such services; and
  1. Other benefits, including discounts at third party suppliers (collectively “benefits”). The details and terms of such benefits will be specified by Sky Premium on the Website and/or via email to you.
  1. You hereby acknowledge that some Membership Benefits are provided by third-party suppliers (“Suppliers”) and that the supply of such goods, services and/or benefits is subject to availability and may change from time to time without prior notice. The Suppliers may also have their own terms and conditions which may affect the availability and/or quality of the goods, services and/or benefits. Sky Premium shall not be liable for any Supplier’s lack of availability of the relevant Membership Benefits.
  1. For the purposes of giving you access to the goods, services and/or benefits provided by such the Suppliers, Sky Premium will generally communicate with the Suppliers on your behalf. However, there may be situations where it is more appropriate for you to contact the Suppliers directly, and Sky Premium will inform you when this is necessary.
  1. Sky Premium is committed to ensuring that the Member Benefits remain available at all times. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments with you are honored to the fullest extent possible but shall not be responsible for any actions of Suppliers.
  1. Sky Premium may from time to time discontinue Member Benefits. In the event that you are affected by the withdrawal of any such Member Benefit, Sky Premium will inform you as soon as reasonably practicable.

E. Use of eStore

  1. As a Member, you shall also have access to the eStore on the Website. Without prejudice to the generality of the other provisions in the T&Cs, the provisions of this part shall apply to the use of the eStore.
  1. Some goods on the eStore will be sold directly to you by Sky Premium (“Sky Goods”). In the case of Sky Goods, you may place an order for such Sky Goods by providing the relevant details and clicking on the “Buy Now” or “Add To Cart” button to submit your order. Submission of an order is irrevocable and by doing so, you confirm that the details contained in your submitted order are correct in all aspects. If the order is confirmed, we will notify you by sending a confirmation email to your registered e-mail address, upon which a binding agreement shall form between Sky Premium and the Member upon these T&Cs and such other specified terms for the sale and purchase of such Sky Goods. Notwithstanding the generality of the foregoing, Sky Premium reserves the right, at any time, to reject your order for any reason whatsoever.
  1. Some goods on the eStore will be provided by Suppliers (“Supplier Goods”). In the case of Supplier Goods, you may place an order for such Supplier Goods by providing the relevant details and clicking on the “Buy Now” or “Add To Cart” button. Submission of an order is irrevocable and by doing so, you confirm that the details contained in your submitted order are correct in all aspects. If the order is confirmed, Sky Premium will send a confirmation email to your registered e-mail address, upon which a binding agreement shall form between you and the relevant Supplier for the sale and purchase of such Supplier Goods.
  1. Sky Goods and Supplier Goods will be clearly marked as such on the Website.
  1. You acknowledge that while Sky Premium takes all reasonable efforts to ensure that the information in the eStore is complete and reliable, the information may still contain typographical errors, omissions, pricing errors, and other errors or inaccuracies. For avoidance of doubt, any such errors, and/or inaccuracies shall not be binding. Notwithstanding the aforesaid, Sky Premium shall take all reasonable effort to correct any such errors and/or inaccuracies as soon as practicable.
  1. Goods may differ slightly from the images shown although every effort is made to ensure that all descriptions are as accurate as possible. In the case of Supplier Goods, the descriptions of such goods and services are provided by that Supplier. Sky Premium is not responsible for inaccurate or misleading goods descriptions provided by a Supplier.
  1. Sky Premium reserves the right to: 
  • revoke any stated offer affected by such errors.
  • correct any such errors.
  • make changes to prices, content, promotion offers, goods descriptions or specifications, or other information affected by the errors, without any obligation to issue any notice of such changes.
  1. In the case of Supplier Goods, you acknowledge and agree that your purchase of the same is always subject to the Supplier’s terms and conditions including such terms governing cancellation, exchange and/or refunds for your intended purchase and/or purchase.
  1. ou acknowledge that Sky Goods purchased from the eStore may be shipped to you via a third-party carrier, and that all risk of loss and title to the goods shall pass to you upon Sky Premium’s delivery of such goods to such third-party carrier. Unless expressly provided for, Sky Premium shall not be responsible for any damage, delay, or loss of the goods during delivery arising from the actions of the carrier. For the avoidance of doubt, in the case of Supplier Goods, Sky Premium shall not be responsible for any damage, delay or loss of the goods during the delivery of such Supplier Goods to you.
  1. Goods purchased from the eStore may also be delivered to you via alternative means (e.g., self-collection). Where applicable, such alternative means will be specified directly on the relevant page of the eStore, and your purchase of the good shall be deemed to be acceptance of such alternative means of delivery.

F. Sky Dollars

  1. Each completed purchase on the eStore and membership website may make you eligible to receive reward points (“Sky Dollars”) in your Membership account, which may be used to obtain certain rewards, the details of which shall be specified from time to time by Sky Premium. Sky Dollars are not transferable or refundable and cannot be combined with Sky Dollars belonging to other persons. You may not, at any time, purchase, sell or barter any Sky Dollars to any person in exchange for cash. Sky Dollars are also not redeemable for cash.
  1. Sky Dollars may   be redeemed by a Member to offset Sky Premium eStore payment amount on selected items (as may be indicated on the eStore). Sky Dollars cannot currently be used to offset payments for hotel bookings, membership fees/renewals*, and other items where indicated. *Renewal here means the continuation of membership subscription.
  1. For eStore purchases, Sky Dollars are credited into the Member’s account within 5 calendar days after delivery.
  1. For hotel bookings, Sky Dollars are credited into the Member’s account within 1 calendar week after hotel checkout date.
  1. Subject to the expiration or termination (as the case may be) of the Membership, upon which expiration or termination credited Sky Dollars unused shall expire without any compensation, all credited Sky Dollars will expire 1 year from the date of the most recent crediting of Sky Dollars into the Member’s account]    . For example, 100 Sky Dollars credited to an account on 16th March 2021 will expire on 15th March 2022. Notwithstanding the generality of the foregoing, if the Membership expires or is terminated prior to 15 March 2022, and such Membership is not renewed, the 100 Sky Dollars (or any portion thereof unused) will expire from the date of expiration or termination of Membership without any compensation thereto. 
  1. We illustrate using hypothetical scenarios below:

Scenario A – New Member Onboarding with No Further Transactions & Renewals

  • A new Singapore member successfully makes payment for his/her on-boarding (first) membership fee on 1st February 2021. His/her membership account is successfully activated on the same day (1st February 2021).
  • Assuming there is no membership sign-up related campaign in place, his/her initial Sky Dollars balance will be SKY$0.00.
  • Assuming if the same member does not make any other transactions with Sky Premium thereafter, there is no expiration to his/her Sky Dollars balance as the value is SKY$0.00.

Scenario B – New Member Onboarding with Manual Awarding Of Sky Dollars

  • A new Singapore member successfully makes payment for his/her on-boarding (first) membership fee on 1st February 2021. His/her membership account is successfully activated on the same day (1st February 2021).
  • As part of a membership sign-up related campaign, the member shall be credited two hundred Sky Dollars (SKY$200.00) within three (3) business days.
  • Assuming Membership Services team manually creates a new member loyalty transaction for the same member in SG CRM on 3rd February 2021, Membership Services team shall manually set the member’s Sky Dollars balance expiration to 2nd February 2022 in SG CRM as well.
  • Assuming if the same member does not make any other transactions with Sky Premium thereafter, his/her Sky Dollars balance (SKY$200.00) shall expire on 2nd February 2022 (i.e. actual date member loyalty transaction + 365 calendar days).
  • Note that the member will not be able to continue to assess his/her membership account after 31st January 2022, if he/she does not renew the membership.

Scenario C – New Member Onboarding with Single Transaction But No Renewals

  • A new Singapore member successfully makes payment for his/her on-boarding (first) membership fee on 1st February 2021. His/her membership account is successfully activated on the same day (1st February 2021).
  • Assuming there is no membership sign-up related campaign in place, his/her initial Sky Dollars balance will be SKY$0.00.
  • Assuming that the same member successfully makes a property booking (“pay now”) or eCommerce order that earns him/her ninety-five Sky Dollars (SKY$95.00) via the systems on 21st February 2021, and that the systems automatically credit the ninety-five Sky Dollars (SKY$95.00) to his/her balance on 30th March 2021. From 30th March 2021 and onwards, he/she will have ninety-five Sky Dollars (SKY$95.00) available to be used for future transactions with Sky Premium.
  • Assuming if the same member does not make any other transactions with Sky Premium thereafter, his/her Sky Dollars balance (SKY$95.00) shall expire on 29th March 2022 (i.e. actual date of member loyalty transaction + 365 calendar days).
  • Note that the member will not be able to continue to access his/her membership account after 31st January 2022, if he/she does not renew the membership.

Scenario D – New Member Onboarding with Multiple Transactions But No Renewals

  • A new Singapore member successfully makes payment for his/her on-boarding (first) membership fee on 1st February 2021. His/her membership account is successfully activated on the same day (1st February 2021).
  • Assuming there is no membership sign-up related campaign in place, his/her initial Sky Dollars balance will be SKY$0.00.
  • Assuming that the same member successfully makes a first property booking (“pay now”) or eCommerce order that earns him/her ninety-five Sky Dollars (SKY$95.00) via the systems on 21st February 2021, and that the systems automatically credit the ninety-five Sky Dollars (SKY$95.00) to his/her balance on 30th March 2021. From 30th March 2021 and onwards, he/she will have ninety-five Sky Dollars (SKY$95.00) available to be used for future transactions with Sky Premium.
  • Assuming that the same member successfully makes a second property booking (“pay now”) or eCommerce order, without utilizing any of his/her existing balance, that earns him/her another twenty-five Sky Dollars (SKY$25.00) via the systems on 1st May 2021, that the systems automatically credit the additional twenty-five Sky Dollars (SKY$25.00) to his/her balance on 30th May 2021. From 30th May 2021 and onwards, he/she will have a total of one hundred and twenty Sky Dollars (SKY$120.00) available to be used for future transactions with Sky Premium.
  • Assuming if the same member does not make any other transactions with Sky Premium thereafter, his/her Sky Dollars balance (SKY$120.00) shall expire on 29th May 2022 (i.e. actual date of last member loyalty transaction + 365 calendar days).
  • Note that the member will not be able to continue to assess his/her membership account after 31st January 2022, if he/she does not renew the membership.

Scenario E – New Member Onboarding with Multiple Transactions & Renewal

  • A new Singapore member successfully makes payment for his/her on-boarding (first) membership fee transaction on 1st February 2021. His/her membership account is successfully activated on the same day (1st February 2021).
  • Assuming there is no membership sign-up related campaign in place, his/her initial Sky Dollars balance will be SKY$0.00.
  • Assuming that the same member successfully makes a first property booking (“pay now”) or eCommerce order that earns him/her ninety-five Sky Dollars (SKY$95.00) via the systems on 21st February 2021, and that the systems automatically credit the ninety-five Sky Dollars (SKY$95.00) to his/her balance on 30th March 2021. From 30th March 2021 and onwards, he/she will have ninety-five Sky Dollars (SKY$95.00) available to be used for future transactions with Sky Premium.
  • Assuming that the same member successfully makes a second property booking (“pay now”) or eCommerce order, without utilizing any of his/her existing balance, that earns him/her another twenty-five Sky Dollars (SKY$25.00) via the systems on 1st May 2021, that the systems automatically credit the additional twenty-five Sky Dollars (SKY$25.00) to his/her balance on 30th May 2021. From 30th May 2021 and onwards, he/she will have a total of one hundred and twenty Sky Dollars (SKY$120.00) available to be used for future transactions with Sky Premium.
  • Assuming if the same member renews his/her membership and successfully makes payment for his/her membership renewal fee on 28th December 2021. The expiration of his/her membership account will be extended to 31st January 2023.
  • Assuming if the same member does not make any other transactions with Sky Premium thereafter, his/her Sky Dollars balance (SKY$120.00) shall expire on 29th May 2022 (i.e. actual date of member loyalty transaction + 365 calendar days).
  • Note that the member will not be able to use his/her Sky Dollars balance (SKY$120.00) after 29th April 2022, even though his/her membership account has been extended to 31st January 2023 via the successful membership renewal. 
  1. Sky Dollars are valid for the country where your membership is registered and available for usage under its currency.  
  1. Sky Dollars are awarded based on the amount spent on the Company’s listed services and/or products, excluding taxes, special Gift Voucher purchase, credit card charges, administrative charges or the like.
  1. Sky Dollars will not be reinstated or extended under any circumstances once expired.
  1. Upon membership expiry or termination (as the case may be), Sky Dollars in the account will be immediately void/expired.
  1. Sky Dollars will only be awarded to a valid and existing/active Sky Premium Member, who may only use the Sky Dollars under his own Membership account.
  1. Notwithstanding anything in these T&Cs, Sky Dollars are only rewarded and operated by Sky Premium and Sky Premium has the full discretion on rewarding, revoking, and forfeiting Sky Dollars.
  1. Sky Premium reserves the right to revise, suspend, or terminate any promotional event or discount without further notice.

G. Payment and Use of Credit Card

  1. Unless otherwise provided for, all payments made in connection with your Membership (including payments for purchases on the eStore, and the use of Sky Premium's travel and restaurant services) shall be by way of credit card and shall become due upon confirmation of your order by Sky Premium or the Supplier (as the case may be).
  1. In respect of each payment in respect of the membership fees, in the event of a failed or declined payment via the credit card, you authorize Sky Premium to make subsequent attempts to process the payment until such payment is successful.  In the event that Sky Premium is unable to process payment successfully despite 2 attempts, Sky Premium shall inform you in writing and you shall effect payment within two (2) days of such notice, failing which your Membership shall be terminated with immediate effect.
  1. You shall at all times be responsible for the safekeeping of particulars of your credit cards and unless we are expressly informed otherwise you shall be deemed the authorised cardholder and/or payment account holder for the purposes of making payments for purchases made via the eStore. Any information provided by you for the purposes of making payments for purchases via the eStore are to be treated in such a manner whereby you are the authorised cardholder and/or payment account holder.
  1. You undertake to ensure that all details you provide to us for payment are correct, and that there are sufficient funds to cover the cost of the goods or services being purchased. In the event that you suspect unauthorised use of your credit card, or any unauthorised payment made thereto, you shall be liable for contacting the issuing bank. For the avoidance of doubt, Sky Premium shall, to the extent possible under the law, not be responsible or liable for any loss or damage arising from fraudulent transactions involving your credit card. Sky Premium expressly reserves the right to immediately cancel, delay, or recall any good, benefit, or service if there is reason to believe that it is a fraudulent transaction.
  1. Sky Premium may, at your written instructions, purchase goods or services via the eStore  on your behalf. In such an event, you hereby authorize Sky Premium to deduct the credit sum (inclusive of any applicable fees) from your credit card within 30 days of the date of Sky Premium’s payment of the relevant goods or services. In such an event, you shall be deemed to have requested and authorized Sky Premium to use your credit card for payment, and you acknowledge and agree that Sky Premium shall have no liability or be responsible in any way whatsoever in respect of the use of your credit card provided that Sky Premium acts in accordance with the written instructions issued by you in relation thereto.
  1. In the event that you have ordered goods or services which are supplied by a Supplier, Sky Premium does not guarantee and shall not be responsible for any refunds should such goods and services be cancelled.
  1. You acknowledge that the price of certain goods and services offered on the eStore is an estimate only (e.g., where certain goods are affected by seasonal pricing), and that the actual price of the good or service may be different. Such goods will be clearly marked on the eStore as having estimated prices only. Where you have agreed to purchase the good based on its estimate price, you acknowledge that you have further agreed to authorize Sky Premium to deduct the full actual price from your credit card provided that the actual price is not 20% greater than the estimate.

H. Travel Related Services

  1. Without prejudice to the generality of the other provisions of the T&C, the provisions of this part shall apply specifically for travel related services provided by Sky Premium.
  1. Sky Premium is a licensed travel agent (travel agent license number: 02887). However, any services including travel tickets and package holidays purchased through Sky Premium will be subject to the terms and conditions of the relevant travel services Supplier. For the avoidance of doubt, the terms and conditions for cancellation of and changes to bookings and purchases will vary for each service , and therefore you are advised to check with Sky Premium with regard to any cancellation fees and the terms and conditions under which you are liable to pay the cancellation fee.  All rights and remedies you have are against the relevant Supplier.
  1. Sky Premium will communicate with the travel or holiday operator and the Supplier on your behalf unless it informs you that it is more appropriate for you to contact the Supplier directly. However, please note that a minimum of 3 business days will be required, in addition to any time period required under the terms and conditions of the Supplier, relating to any booking cancellation and booking changes through Sky Premium.
  1. When you purchase any travel related services, you hereby authorize Sky Premium to charge your credit card in accordance with the terms and conditions relating to payment and the use of your credit card as set out at Section G (Payments and Use of Credit Card) above.
  1. You are advised to independently purchase the necessary travel insurance against any failure/disruption in the provision of the travel related service.
  1. Sky Premium reserves the right to assist and facilitate any request by the relevant authorities to ensure that all relevant laws and regulations are complied with, including the right to cancel, change or modify any travel tickets and package holidays purchased through Sky Premium or the right to provide information regarding such travel tickets and package holidays purchased through Sky Premium to the relevant authorities.

I. Restaurant and Club Services

  1. Without prejudice to the generality of the other provisions of the T&C, the provisions of this part shall apply specifically for restaurant and club services provided by Sky Premium.
  1. When you use the restaurant booking services on the Website, you may be required to provide your credit card details to secure the reservation. By submitting your credit card details, you hereby authorize Sky Premium and/or the relevant Supplier to charge your credit card accordingly for the reservation, inclusive of any cancellation charges that may arise, in accordance with Section G (Payments and Use of Credit Card) above.

J. Tickets

  1. Without prejudice to the generality of the other provisions of the T&C, the provisions of this part shall apply specifically for tickets which may be offered to Members.
  1. Sky Premium is engaged in the business of providing Members with tickets for events either directly or through one of its ticket agent partners. Please note that you are purchasing tickets above face value, which includes service charge(s) reflecting our costs and efforts in obtaining your seats (all sums above the face value shall be henceforth referred to as “non-face value”).
  1. All sales are final, and no refunds or cancellations will be issued after you have purchased your tickets. When you purchase any tickets from or via Sky Premium, you hereby authorize Sky Premium to charge your credit card accordingly for the tickets, inclusive of any charges that may arise, in accordance with Section G (Payments and Use of Credit Card) above.
  1. In the event of show cancellations directly by the artist/promoter, Sky Premium will make best efforts to obtain a refund from the artist/promoter of the face value of the ticket on your behalf. Please note that the non-face value of the ticket is not refundable. Notwithstanding the generality of the foregoing, refunds (if any) shall be made only at the artist/promoter/ticket agent’s discretion and Sky Premium shall not bear any liability in the event that the artist/promoter/ticket agent’s does not offer a refund.
  1. The purchase of tickets is subject to the relevant terms and conditions of the ticketing agents. Digital tickets will be issued via email, whereas physical tickets will be available for self-collection by Members. Alternatively, Members may opt for the dispatch of tickets via registered post, at the Member’s own cost. Sky Premium will not be liable for any loss through delivery by post. 
  1. Sky Premium and its ticket agent partners reserve the right to upgrade tickets at no additional cost, to downgrade tickets (partial refund) or to cancel the order with a full refund.

K. Return Policy

  1. Unless explicitly provided otherwise, there shall be strictly no return and no refund for the purchase of tickets; goods that are perishable; goods that are made to your specification or are clearly personalized for you; intimates, earrings, undergarments; and/or any other goods which may be specified on the eStore as being non-returnable and/or non-refundable.
  1. Goods which are received defective or in a damaged condition; or which have been incorrectly delivered (i.e., where a different good from the good that was ordered has been delivered) may be returned, subject to the following terms and conditions:
  • In the case of Sky Goods, you must inform Sky Premium within 7 days of receipt of such good in the event that the good has been received defective, damaged, or incorrectly delivered. In the event that you do not do so, Sky Premium will assume that you have received the goods in a state that conforms to the description of the Sky Good on the Website and that are in good condition.
  • In the case of Supplier Goods, you will be required to communicate directly with the Supplier for the Supplier to process any returns request, which returns process shall at all times be subject to the Supplier’s prevailing terms and conditions on such subject matter.
  • In the case of Supplier Goods, the costs of returning the goods shall be the responsibility of the Supplier. Sky Premium will bear the costs of returns of Sky Goods. For the avoidance of doubt, Sky Premium shall not be obliged to bear the costs of returns for Sky Goods that are found to be not eligible for returns, and in such an event, you may be asked to reimburse Sky Premium for any postage incurred.
  • Goods must be in their original purchase condition, including the original packaging, manufacturer's containers, documentation, and all accessories. All packaging must be unmarked and not defaced in any manner. 
  • Any goods that you received with tag(s) attached must be returned with the same tag(s) intact.
  • Goods purchased as part of a set or multi-item pack have to be returned as a whole set.
  • All returned Sky Goods will be reviewed by Sky Premium. Goods should also match the written or photographic documentation of their condition provided when requesting the return. Returned Sky Goods that do not meet the abovementioned requirements will not be accepted and Members may be charged for any expenses incurred by Sky Premium.
  • In the case of Supplier Goods, all returns shall be subject to the ultimate final approval of that Supplier.
  • Sky Premium reserves the right to offer, in lieu of a replacement Sky Goods, a refund in the form of Sky Dollars or cash, at our sole discretion. 
  • Any request for a return of Sky Goods shall take approximately 10 business days after receipt by Sky Premium of the Sky Goods to be processed. In the case of Supplier Goods, the processing time will depend on the Supplier.

L. Use of your Personal Data

  1. With the submission of your registration as a Member, you acknowledge and agree that you accept the terms of our Privacy Policy, and you hereby consent that Sky Premium may collect, use and disclose your personal information, as provided in the application form, for the purposes of processing your Membership application, administering your Membership with Sky Premium, contacting you to provide goods and services that you requested and informing you about Sky Premium related goods, services, offers and events, and contacting you for post-service feedback after utilization of Sky Premium related services, amongst others, details of which are more particularly described in our Privacy Policy. 
  1. Sky Premium's Privacy Policy can be viewed at https://www.skypremium.com.sg/sg/legal.

M. Reservation of Liability

  1. Sky Premium warrants to you that Sky Premium shall use its reasonable endeavors to provide the membership services with reasonable care and skill, and as far as reasonably possible, in accordance with your requests and instructions. In relation to goods or services provided by a Supplier, Sky Premium is acting as your agent in sourcing the goods or services. Sky Premium will use reasonable care in selecting the Supplier and ensuring the order is placed in accordance with your wishes. Sky Premium does not and will not provide any representations in relation to any information and suggestions on the Website which have been provided by third parties (e.g. Suppliers). You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any Supplier for the supply of services or sale of goods.
  1. In the event where Sky Premium has assisted you to obtain goods or services supplied by a Supplier, your contract for the purchase of goods or services is made with the relevant Supplier only, and unless expressly provided otherwise, all your rights and remedies are against the Supplier. You agree that any contract entered into by you with any of the Suppliers is an independent contract. Sky Premium hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through Sky Premium.
  1. Sky Premium accepts no liability for any losses or claims arising from any inability to access the Website or any failure to complete a transaction via the Website.
  1. Save in respect of death and personal injury caused by the negligence of Sky Premium or as expressly provided for in these T&Cs, Sky Premium shall not be liable for any loss, cost, expense or damage of any nature whatever including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties resulting from or arising in connection with any access to, use of, inability to use this Website, the provision of Member Benefits (including but not limited to the sale and purchase of Sky Goods and Supplier Goods), or your reliance upon the information and suggestions within the Website.
  1. Without affecting the generality of paragraph 78 above:
  • Sky Premium shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate, or arising from the late arrival or non-arrival of such requests or instructions, or any other fault attributable to you.
  • Sky Premium shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for non-Members.
  • In addition, non-Members shall have no cause of action directly, or indirectly via the Member or other person(s), against Sky Premium for any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of the non-Member by a Member.
  • Sky Premium shall not be liable to you or be deemed to be in breach of these T&Cs by reason of any delay in performing, or any failure to perform, any of Sky Premium’s obligations in relation to the Member Benefits  , if the delay or failure was due to any cause beyond Sky Premium's reasonable control.
  1. In any event, Sky Premium’s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual Membership fee and the charge for the Member Benefits to be provided.
  1. This Section shall apply only to the extent permitted by law.

N. Applicable Law and Jurisdiction

  1. These T&C and your Membership with Sky Premium are governed by the laws of Singapore and parties agree to submit to the exclusive jurisdiction of the Singapore courts.
  1. The provisions of the "Privacy Policy" and the TOU of the website, both as set out in the website, shall apply at all times.

O.Communication on Membership Matters

  1. You may contact Sky Premium via email at membersg [at] skypremium.com.sg, via telephone at 6533 0000, or via post at “Sky Premium International Pte Ltd 1 Raffles Place Tower 2 #38-61 Singapore 048616” on matters concerning your Membership.
  1. When communicating with Sky Premium, please ensure that such communication is in compliance with paragraph 17 of the TOU.
  1. Sky Premium may provide Members with the ability to send messages to other Members and/or post messages on the Website. Please note that Sky Premium may, but shall not be obliged to, monitor, moderate, edit, or remove any or all such messages, and that Members are ultimately solely responsible for the matters which they have posted or sent. Members shall ensure that any message so posted or sent shall be in compliance with paragraph 17 of the TOU. In addition, you shall also not post any confidential information belonging to Sky Premium, its parent, subsidiaries, or affiliates.
  1. Sky Premium may contact you via email, post or telephone. If you have provided us with your mobile phone number, please ensure that it is a text messaging-enabled device to receive text messages from us.

P. Wavier

  1. Any delay or omission to enforce any right or provision of these T&Cs will not be considered a waiver of those rights.

Q. Severability

  1. If any provision of these T&C is held to be invalid or unenforceable by a court, the remaining provisions of these T&C will remain in effect.

R. Whole Agreement

  1. These T&C, read together with the TOU and Privacy Policy, constitute the entire agreement between you and Sky Premium regarding your Membership and the use of the services on the Website, and, unless specified otherwise, supersede and replace any prior agreements between you and Sky Premium regarding your Membership.

 

Member Gift Redemption Terms and Conditions

1.1 The Gift must be redeemed within three (3) months from confirmation of membership. Failing which the Gift will be deemed to be unclaimed and you will be deemed to have relinquished your entitlement to the Gift.

1.2 Gift is limited to one (1) redemption per membership.

1.3 Option of Gift and redemption of Gift chosen is subject to availability of the Gift at the point of order confirmation, and Sky Premium may vary these terms and conditions (including offering an alternative Gift as replacement if the Gift is out of stock or unavailable).

1.4 Delivery is only available in Singapore. The estimated delivery period upon confirmation of order is within 3 to 7 business days.

1.5 In the event of unforeseen circumstances in Gift order, kindly allow 3 to 7 business days for Sky Premium team to contact you.

1.6 Gift is transferrable to one (1) party only. You may choose the address to have your Gift delivered. Upon your request to transfer the Gift to a friend, we will send the new recipient an email notifying them that they will be receiving a Gift from you through Sky Premium. Upon confirmation of Gift transfer, you will be deemed to have redeemed your Gift and no longer entitled to another Gift.

1.7 Gift is non-refundable, non-exchangeable and non-replaceable for credit, cash, Sky Dollars or kinds in all cases, whether in whole or in part, and is not replaceable, if expired, lost or stolen.

1.8 Sky Premium reserves the right to amend, withdraw or substitute this benefit at its sole discretion at any time without notice or liability. The decision of Sky Premium on all matters relating to the Gift redemption is final, conclusive and binding on all members and no correspondence, whether relating to the allotment of redemption or otherwise, will be entertained.

1.9 All information stated is correct as at 01 December 2020 and subject to change without notice.

 

Data Protection Policy

We at Sky Premium International Pte Ltd (hereinafter referred to as Sky Premium, the Club, us, we) take our responsibilities under the Personal Data Protection 2012 (“the PDPA”) seriously. We also recognise the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data.

Sky Premium operates https://www.skypremium.com.sg/sg/ and/or its subdomains (“Website”) which may be used by you to enquire about the products and services offered by Sky Premium. This Privacy Policy (together with the Website Terms and Conditions found at https://www.skypremium.com.sg/sg/legal) sets out how the Club will collect, use, and disclose personal data, and the measures that the Club will have in place to ensure the security of the personal data in our possession or under our control.  By providing personal data to us, you agree to be bound by the terms of this Privacy Policy.  

1.             INTRODUCTION TO THE PDPA

1.1          “Personal data” is defined under the PDPA to mean data, whether true or not, about an individual who can be identified from that data or from that data and

                 other information to which the organization has or is likely to have access.

1.2          We will collect your personal data in accordance with the PDPA. In general, before we collect any personal data from you, we will notify you of the purposes

                 for which your personal data may be collected, used and/or disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal

                 data for the intended purposes.

1.3          Your personal data may also be collected, used or disclosed if we have assessed that to do so would be in our legitimate interests and beneficial to the public.

                Before doing so, we will take steps to ensure that any adverse effects that might arise for you have already been identified and eliminated, reduced or

                mitigated.

2.             PURPOSES FOR COLLECTION, USE & DISCLOSURE OF PERSONAL DATA

2.1          The Club may collect, use, and/or disclose your personal data for the following purposes:

               (a)    facilitating, processing, dealing with, administering, and/or managing your purchase of our products and/or services including but not limited to providing

                        confirmation of your orders and the use of your credit card information in order to complete an order;

               (b)    processing and/or administering any service or product-related inquiries, consultations, negotiations, orders, deliveries or providing customer support in

                        relation to the purchase of our products and/or service;

               (c)    carrying out your instructions or responding to any enquiry given by (or purported to be given by) you or on your behalf;

               (d)    introducing and providing products and services of the Club to you; 

               (e)    conducting research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve our services and

                        facilities in order to enhance your membership with us or for your benefit, or to improve any of our products or services for your benefit;

               (f)    gathering information for training and quality control purposes (including the recording of telephone calls between you and the Club);

               (g)    providing after-sales services which includes contacting you after the delivery of product to obtain confirmation of successful delivery and your feedback

                        on the product;

               (h)    contacting or communicating with you for the purpose of providing booking confirmation, order confirmation and other Sky-premium related matters

                         such as seminars, exhibitions, and other events. 

               (i)    processing your registration and/or participation for seminars, exhibitions, and other events organised or co-organised by the Club;

               (j)    maintaining and operating the Club’s website; 

               (k)    storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Singapore including

                         implementing system maintenance of the Club’s databases; and

               (l)     administering security matters and/or arrangements;

               (m)    conducting customer due diligence or other screening and personal identification in accordance with laws, regulations or our risk management

                          procedures that may be required by law or that may have been put in place by us; 

               (n)    complying with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including meeting the

                         requirements to make disclosure under the requirements of any law binding on us and/or for the purposes of any guidelines issued by regulatory or other

                         authorities, whether in Singapore or elsewhere, with which we are expected to comply;

               (o)    complying with or as required by any request or direction of any governmental authority, or responding to requests for information from public agencies,

                         ministries, statutory boards or other similar authorities. For the avoidance of doubt, this means that we may/will disclose your personal data to the

                         aforementioned parties upon their request or direction

               (p)    processing and/or administering  requests for access and/or correction of your personal data; and 

               (q)    for any other incidental purposes related to or in connection with the purposes as set out above; 

2.2          In order to conduct our business operations more smoothly, we may also be disclosing the personal data you have provided to us to our third party service

                providers, agents and/or our affiliates or related corporations, which may be sited outside of Singapore, for one or more of the above-stated Purposes. This is

                because such third party service providers, agents and/or affiliates or related corporations would be processing your personal data on our behalf for one or

                more of the above-stated Purposes.

3.             PURPOSES FOR COLLECTION, USE & DISCLOSURE OF PERSONAL DATA 

3.1          You may withdraw your consent for the collection, use and/or disclosure of your personal data at any time by giving written notice to the Club. Please note

                that should you withdraw your consent, it may no longer be possible for us to provide you our services and products.

3.2          If the Club receives written notice from you that you wish to withdraw your consent, the Club will inform you on how the withdrawal of consent might affect

                the products and services being provided to you. 

3.3          Please also note that the withdrawal of consent does not affect any other legal consequences arising from the withdrawal. As such, where it is no longer

                 possible for the Club to provide services to you, your withdrawal request may result in early termination fees (only where applicable). 

3.4          If you nevertheless confirm that you wish to withdraw your consent, the Club shall within a reasonable time cease to collect, use, or disclose the personal

                 data. Please note that the Club may require up to 30 working days for a request for withdrawal of consent to be fully reflected in our systems.
 

4.             COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA WITHOUT CONSENT

4.1          While the Club will generally only collect, use, or disclose your personal data with your consent, please note that the Club is legally permitted to collect, use,

                 or disclose your personal data without your consent in certain situations, including:

               (a)    cases in which the disclosure is required based on the applicable laws and/or regulations;

               (b)    using your personal data for any purposes which are clearly in your interests in which consent for the collection, use or disclosure (as the case may be)

                         cannot be obtained in a timely way; or you would not reasonably be expected to withhold consent; 

               (c)    cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual; 

               (d)    cases in which there are reasonable grounds to believe that the health or safety of yourself or another individual will be seriously affected and consent for

                         the disclosure of the data cannot be obtained in a timely way; and

               (e)    disclosing your personal data where it is necessary for any investigation or proceedings. 

4.2          The instances listed in paragraph 4.1 are not intended to be exhaustive. For an exhaustive list of exceptions, you are encouraged to peruse the First and

                Second Schedules of the PDPA which is publicly available at https://sso.agc.gov.sg/.

5.             REQUEST FOR ACCESS OF PERSONAL DATA

5.1          You may contact the Club and request for access to your personal data, and the Club will, within a reasonable time, provide such access. Please note that

                there may be exceptional situations where your access may be limited by law or may be subject to the discretion of the Club. This includes situations where:

               (a)    access will reveal personal data of another individual; or

               (b)    personal data is subject to legal privilege.

5.2          The Club may, to the extent permitted by law, charge a reasonable processing fee for providing access to your personal data. 

6.             REQUEST FOR CORRECTION OF PERSONAL DATA

6.1          The Club will take reasonable efforts to ensure that your personal data is correct and updated.  You may at any time contact the Club to update your personal

                data, and the Club may also from time to time request personal data updates from you.

6.2          You may also contact the Club and request for any errors or omissions in your personal data to be corrected, and the Club will, within a reasonable time, make

                the necessary corrections. 

6.3          Please note that there are exceptional situations where the correction of personal data may be limited by law, or subject to the discretion of the Club. This

                includes situations where the personal data relates to opinion data kept solely for an evaluative purpose.

7.             SECURITY AND MANAGEMENT OF PERSONAL DATA

7.1         The Club is committed to ensuring that your personal data is adequately protected and secure by taking appropriate security arrangements to prevent any

                unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of  your personal data. This includes regular

                maintenance and upgrading of information technology security systems and other similar measures. Staff training will also be provided to ensure that

                employees are aware of their obligations under the PDPA. 

7.2          However, we cannot assume responsibility for any unauthorised use of your personal data by third parties which are wholly attributable to factors beyond

               our control. 

8.             DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

8.1          As mentioned above the Club may disclose personal data (in whole or in part) for the purposes set out at paragraph 2.

8.2          The Club regularly conducts rigorous and detailed evaluations of the personal data management abilities of our third party service providers, and also

                exercises the necessary and appropriate supervision of such third parties to ensure that they are able to provide an adequate degree of protection over your

                personal data in compliance with the PDPA.

8.3          The Club may also, transfer, store, and/or process your personal data in a country or territory outside of Singapore. In this regard, we will take necessary

               measures to ensure that the overseas entity receiving your personal data is under legally enforceable obligations to provide a standard of protection to your

               personal data which is comparable to the level of protection under the PDPA. 

9.             RETENTION OF PERSONAL DATA

9.1          The Club will only retain your personal data where it is necessary to serve the purposes set out above, and where retention is necessary for legal or business

                purposes. 

9.2          Where the purposes for which personal data was collected are no longer being served by the retention of the personal data, and where retention is no longer

                necessary for any legal or business purposes, the Club will take reasonable steps to cease retention of the personal data, including anonymisation, sanitization

                (for digital information) or destruction (for data in a physical form) of your personal data.

10.             USE OF COOKIES

10.1         The Club’s website may use cookies (and other related technologies). A cookie is a small data file sent by the website to the browser to your PC. Cookies are

                  used to store and track information about you when you use the Club’s website, such as the frequency of use, the pages visited, and your preferred pages.

                  This cookie will not be able to read data off your hard disk. 

10.2         You can suspend cookie functions by changing the personal settings on your web browser (most web browsers will automatically accept cookies, but you

                  should be able to modify the settings to decline cookies). However, please note that you might not be able to fully use some parts of this website if you disable

                  the usage of cookies.

11.             AMENDMENTS TO PRIVACY POLICY

11.1          The Club may from time to time amend this Privacy Policy without notice, and the updated version of the Privacy Policy can be found on the Club’s Website.

12.             LIMITATIONS

12.1         This Privacy Policy sets out the Club’s practices to comply with the PDPA. The Club will not be liable for any damages (including indirect damages, special

                  damages, consequential damages and incidental damages) caused by unauthorized access, collection, use, disclosure, copying, modification or disposal of

                  personal data arising from your own actions, including but not limited to careless handling of your password and/or membership information.  

13.             CONTACT

13.1         If you need to contact the Club for any purpose relating to this Privacy Policy, or on any matter regarding your personal data, you may do so by calling and/or

                 writing to the email address below. You may, of course, also raise any queries and or feedback that you may have on this Privacy Policy, or the Club’s handling

                 of your personal data. 

                 SKY PREMIUM INTERNATIONAL PTE. LTD. 
                 1 Raffles Place Office Tower 2 #38-61 Singapore 048616
                 Phone: +65 6533 0000
                 Email: dpo [at] skypremium.com.sg

 

Community Privacy Policy

Public Channel

Sky Premium’s community channel are open to the public. Anything posted here may be seen and read by everyone. Because the channel is public, we cannot be responsible for views and opinions expressed other than our own.

Personal Information

Do not share your personal data on our channel. Any customer service questions or financial transactions matters, please contact us here.

Personal Data under the PDPA may include the following:

  • Full name
  • NRIC, or Passport number
  • Photograph or video image of an individual
  • Mobile number
  • Personal email address
  • Residential

Inappropriate Content

Comments or questions should be Sky Premium related. We reserve the right to remove comments, messages, or other materials that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, stale, or otherwise unacceptable. Specifically, we do not tolerate posts that are:

  • Abusive, vulgar, threatening, harassing, libelous, stalking or attacking others.
  • Reference to upsetting or distressing subjects.
  • Hateful in language targeting race/ethnicity, age, color, religion, gender, sexual preference or orientation, nationality, or political beliefs.
  • Sexually explicit or pornographic.
  • References to criminal or illegal activity.
  • Violations of any intellectual property rights.
  • Spamming in nature.
  • Commercial solicitations or solicitation of donations.

Any violation from the above will be banned and removed accordingly.

Copyright Materials

Only post content if you are the rightful owner. If it belongs to someone else, please do not post it. Copyrighted and trademarked material and other intellectual property will be flagged for removal. You also warrant that you own or otherwise control all of the rights to the content you have posted and that the public posting and use of such content by us will not infringe the rights of any third party.

Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in the channel. You disclose such information at your own risk, we reserve the right to remove or deny access to anyone who we deem violates the guidelines or for any other reason.

Disclaimer

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